St. Stephen's Community House participants
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Advanced Facilitation Skills - December 2017

Maximize your group’s potential by further developing your facilitation skills. We’ll address every facilitator’s largest concern: how to manage conflict when it occurs!  Learn how respond to a difficult moment on the spot, decode behaviour, understand what your options are, how to reframe the conflict, and how to work with the group to get the agenda back on track. You will improve your problem solving skills and develop the art of effective questioning.  


  • Reframing and defusing conflict
  • Responding to disruptive or challenging behaviour
  • Getting your group back on track
  • Managing group participation and time
  • Art of effective questioning
  • Achieving effective results for your group

You can register online or download our registration form.