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Conflict Resolution and Negotiation - July 2017


Conflict is inevitable when people come together to achieve a goal. The way in which it is handled will determine whether satisfactory outcomes are achieved and positive relationships developed. This practical workshop will provide an array of tools and techniques to enhance your competence in negotiating and resolving conflicts. You will promote a more positive workplace or organizational culture through effective management of conflicts with clients and colleagues. This will save precious time and reduce tension and stress in your workplace or community association.

Topics

  • Raising concerns in ways that won’t lead to defensiveness

  • Clarifying issues and common ground for constructive dialogue

  • Power of acknowledgement of feelings, needs, and values

  • Dynamics of conflict escalation

  • Use of principled negotiation to generate win-win solutions

You can register online or download our registration form.