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Conflict Resolution and Negotiation for Supervisors - March 2018


It is inevitable that as a supervisor or manager you will eventually have to deal with situations of conflict. Dealing ineffectively with conflict can intensify tensions, lead to a stressful work environment, and take up a lot of your time. This practical workshop will provide an array of tools and techniques to help achieve satisfactory outcomes and positive working relationships. Additionally, we will consider how different work-styles affect the team and how to build a stronger team. These skills are transferable to working across departments, with other managers and with the general public.

Topics

  • Building foundations for a stronger team by establishing the right climate for team conflict competence
  • The 4Rs of effective conflict resolution
  • Four common ‘people styles’ in the workplace
  • Why does conflict happen?
  • Listening to understand by listening for interests
  • Raising concerns in ways that won’t lead to defensiveness
  • Use of principled negotiation to generate win-win solutions.
  • Applying these skills and concepts in a variety of relationships and settings

You can register online or download our registration form.