St. Stephen's Community House participants
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Foundational Interpersonal Mediation - September 2017


Participants will develop practical skills and techniques to mediate interpersonal disputes as a third party neutral. Learning our proven three-phase mediation model will allow you to mediate disputes quickly and effectively. The model empowers people to resolve their own conflicts through mutual understanding and cooperation, leading to long lasting results.

Topics

  • Defining conflict and conflict resolution processes
  • Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Communication skills to handle bias and power imbalances
  • Extensive use of realistic demonstrations and role playing

You can register online or download our registration form.