Foundational Interpersonal Mediation - August 18, August 25, September 1, 2020 - ONLINE
This workshop will be held online.
Participants will develop practical skills and techniques to mediate interpersonal disputes as a third party neutral. Learning our proven three-phase mediation model will allow you to mediate disputes quickly and effectively. The model empowers people to resolve their own conflicts through mutual understanding and cooperation, leading to long lasting results.
Defining conflict and conflict resolution processes
Interest-based (win/win) problem solving
Active listening and questioning techniques; restating, acknowledging, and validating
Preparing for a mediation session
Communication skills to handle bias and power imbalances
Extensive use of realistic demonstrations and role playing
Please register online.