De-Escalation Skills for Conflict Intervention - NEW

De-Escalation Skills for Conflict Intervention

This training will provide an introduction to communication-based approaches and skills that will enhance participants ability to respond to conflicts as they arise between staff, clients, or other stakeholders. Workshop participants will explore the nature and dynamics of conflict and learn the core skills of interest-based problem solving and active listening. They will learn how to apply these principles and skills to de-escalate conflicts on the spot by using CRT’s Quick Intervention model, a technique that puts out fires by improving communication and building understanding between people in conflict.

  • Participant self-reflection on their experiences of conflict and anger
  • Understanding the nature and dynamics of anger and conflict escalation
  • Interest-based and other approaches to conflict resolution
  • Active listening skills to de-escalate people in conflict and to identify their underlying interests
  • Working with different conflict styles
  • Strategies to build understanding between disputants and to engage in problem-solving
  • CRT’s Quick Intervention Model – a technique to resolve conflicts on the spot using mediation principles and skills
  • Role-play practice to apply the Quick Intervention model

Duration Price Dates
1 day workshop $ 300.00



Pay only $240 if you register by:

  • TBA for the TBA session

You can either register online or download our Workshop Registration Form.

For more information, please contact us by phone 416-925-2103 x 1253 or by email at

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